Privacy Policy

Overview
This Privacy Policy explains how this website collects, uses, discloses, and protects personal data when you visit our site, use our services, make a purchase, or otherwise interact with us (the “Services”). “You” and “your” refer to users of the Services as customers, visitors, or other data subjects. By using the Services, you consent to the practices described here, except where prohibited by applicable law.

Changes to This Privacy Policy
We may update this Policy from time to time for operational, legal, or regulatory reasons. When we do, we will post the updated Policy on the website and revise the “Last updated” date. Where required by law, we will provide additional notice or request consent.

How We Collect Personal Data
We collect personal data with your consent or as otherwise permitted or required by Canadian privacy laws.
Data you provide directly: name, billing and shipping addresses, phone number, email address, order details, payment information (processed via payment providers), account credentials, and messages you send to customer support.
Data collected automatically: IP address, device and browser details, pages viewed, referring URLs, general location derived from IP, and interactions with our site collected via cookies, pixels, and similar technologies.
Data from third parties: information from payment processors, analytics, advertising and anti-fraud partners, logistics providers, and other service providers.

How We Use Personal Data
We use personal data to: process and fulfill orders and payments; verify identity and prevent fraud; provide customer support and communicate about your account or purchases; operate, maintain, and improve the Services; personalize content; conduct analytics and performance measurement; send marketing communications where permitted; comply with legal obligations; and enforce our terms and policies.

Marketing Communications (CASL)
We send commercial electronic messages (including email or SMS) only with your consent or as otherwise permitted by applicable law. You can opt out at any time by using the unsubscribe link or instructions included in each message. Opting out of marketing does not affect essential service messages (for example, order or account notices).

Cookies and Similar Technologies
We use cookies and similar technologies to operate the site, remember preferences, analyze performance, and personalize your experience. You can manage cookies in your browser settings; disabling certain cookies may affect site functionality.

Data Sharing and Disclosure
We may share personal data with: service providers who perform services on our behalf (for example, hosting, payment processing, order fulfillment, logistics, customer support, analytics, marketing); advertising and measurement partners (where permitted); fraud prevention and security partners; government or law enforcement where required or permitted by law; and entities involved in a business transaction (for example, merger, acquisition, or asset sale). We may share aggregated or de-identified information that does not identify you. We do not sell personal information.

International Data Transfers
Your personal data may be stored or accessed outside of your province, territory, or Canada. When we transfer data, we use contractual and other safeguards designed to protect it, and the data may be subject to the laws of those jurisdictions.

Data Security
We implement administrative, technical, and physical safeguards designed to protect personal data against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure.

Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy and as required or permitted by law (for example, tax, accounting, and compliance obligations).

Your Rights and Choices
Subject to applicable law, you may have the right to request access to and correction of your personal data, to withdraw consent to future processing, to object to certain processing, and to request deletion, restriction, or portability of your data where available. Consumers in Québec may have additional rights, including the right to obtain computerized personal information in a structured, commonly used format and, where technically feasible, to have it transferred to another organization. You can also manage cookies through your browser and opt out of marketing communications at any time.

Children
The Services are not intended for minors. We do not knowingly collect personal data from individuals under the age of majority. If you believe a minor has provided personal data, contact us so we can delete it where appropriate.

External Websites
The Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Automated Decision-Making
We may use limited automated tools (for example, fraud prevention or risk scoring) to help protect our Services. You may contact us to request more information about such processing and, where required by law, to obtain a review by a human.

Contact and Complaints
If you have questions about this Policy or our privacy practices, or if you wish to exercise your privacy rights, contact our customer support team using the contact information available on our website. You may also file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, your provincial privacy regulator (including Alberta, British Columbia, or Québec).